About Our Moneyback Guarantee
At Home To Lab we want to help you to find the answers to assist you on your own unique wellness journey. If our service, results or the following changes in your health haven’t met your expectation, we offer a 60-day moneyback guarantee.
Our Customer Promise
Our dedicated customer care team and lab technicians are on hand to assist with questions and queries you may have about the test, process or results. Our customer promise to you and every Home To Lab client:
- Customer support through our in any language.
- Testing, quality control and release of results in 5 working days.
- Emails answered within 48 hrs.
- Customer complaints resolution within 5 working days.
- Refunds issued and processed within 21 days.
No matter what test you purchase, your satisfaction is important to us.
Your Wellness Journey
Home To Lab at-home hair sensitivity tests help you explore potential food and environmental sensitivity patterns.
We have made the process easy to follow and are here to support you 24/7. Our team have conducted over one million tests across our family of brands since 2008.
No appointments necessary. Just send us your hair sample and let us do the rest. We screen your sample and send results directly to your email for your peace of mind.
Get The Most From Your Test
The key to getting the most from your test results and experience with Home To Lab is ensuring you understand the guidance and ask any questions necessary. Our team are here to help you on that journey and provide you with answers you may need, supported by our panel of nutritionists and over 11 years of experience.
At any time throughout your purchase, test, results or dietary adjustment you can contact our team who will help.