Need To Contact Us?
Need a question answered or are looking for guidance? The fastest way is to check out our comprehensive FAQs below.
If you still require assistance from a customer care team member, our LiveChat is available on this page and once a chat with a representative is initiated, the chat will follow you throughout the site.
- Our customer care team work 24 hours, 7 days a week.
- Our laboratories close Friday at 22:00, and are closed fully Saturday before reopening on Monday at 06:00 UK time.
Important note: Our offices follow UK holidays which may affect the response times in certain situations.
Our Address: Home To Lab, 1a Bonington Complex, Trent Lane, Derby, DE74 2PY
Your Questions Answered
Need more information on our tests or service? Take a look at the frequently asked questions (faqs) or talk to the team on Live Chat.
How do I take a sample of my hair?
Brush your hair to reveal the root area at the back of the head with a clean brush. Take the sample from the brush ensuring there is a root attached. Enclose the sample in a sealed, labelled, plastic bag.
Can I send my hair if it is treated?
How much hair is required for a sample?
3-4 strands individual strands of hair is required.
Can people with short hair complete the test?
Hair samples do not have to be from the head as we can test hair from any part of the body.
How do I order a test?
Tests can be ordered online through this website using our secure payment processing.
Are there any additional fees?
The only additional cost is the amount you will have to pay in postage to return your sample. Ensure the correct postage amount has been paid as we are not liable for any extra charges.
Can I test my pet?
We cannot carry out our tests on animals.
Where are your laboratories?
Testing is processed at our facility in the UK. Once the hair sample has been received at our testing facility you will receive your results within 7 working days.
Can you do a test on my child?
To offer accurate testing, we do not test children under the age of 5. This is due to a child’s system changing when they are younger which can cause more adverse reactions whilst young.
Where are the tests completed?
Test are completed in our laboratory facilities which follow Good Laboratory Practice. These are a set of principles intended to ensure the quality and integrity of non-clinical laboratory studies such as ours.
What equipment do you use to test my sample?
MARS III Quantum Response Systems, produced by Bruce Copen Laboratories. Manufactured and listed as a medical scanning device class 11a.
What is Bioresonance?
Bioresonance therapy is a complementary medicine (CAM) using a device that captures and diagnoses electromagnetic signals coming from the body. Developed in the 1970’s by a team of medical doctors and bio-physicists, these devices are in regular use throughout Europe and the world.
What is the accreditation of the testing equipment?
Bruce Copen Laboratories follow a quality management system in accordance with EN ISO 13485: 2003 + AC: 2007 and are certified as a manufacturer of medical products. The MARS III is approved as a medical device class IIa in accordance with Directive 93/42/EEC
What if i'm not satisfied?
If you are not satisfied with any of our services, please contact us directly via email or live chat as soon as possible in order to assist you in resolving any issues. We have a 100% customer satisfaction guarantee.
Four Simple Steps
Send your sample
Send your sample
Our Plus Tests
Understanding your body is the key to health and wellbeing, so it's important to identify any issues quickly.
Use the Plus test designed to give you the most comprehensive results at great value to money.
- 1 Person Test
- Food & Drink Sensitivities
- Nutritional Imbalances
- Digestive Health
Gut Biome Test
- 5 Day Lab Processing